Shipping Policy

  • Customer is responsible for providing the correct shipping address and phone.
  • We ship packages as a "Gift" with low value so most countries don’t charge any import taxes
  • All shipments are shipped directly from our warehouse in Hong Kong
  • You will receive the tracking information via email and SMS
  • It could take up to 2 days for the courier to update their website with tracking details for your shipment
  • Depending on the country, the package might be delayed for customs clearance
 

Estimate Your Delivery Time

Please use the chart below to help calculate how long it will take to receive your order.

 
PROCESSING TIME

The time it takes to prepare your item(s) to ship from our warehouse.

SHIPPING TIME

The Time for your item(s) to travel from our warehouse to your destination.

TOTAL TIME TO RECEIVE YOUR ORDER

  • Processing time: Up to 1-2 business days
  • Express Shipping Time: Between 2-4 business days
  • ePacket Shipping Time: Between 5-10 business days
  • Some items may have longer processing times depending on the volume of orders. Time-frames may increase during particularly busy periods.

ePacket USPS Shipping Prices (USA)

First item Cost of each additional item Shipping Time
$5 Free 5-10 business days

ePacket Royal Mail Shipping Prices (UK & Europe)

First item Each additional item Shipping Time
$5 Free 5-10 business days

 

DHL Express Shipping Prices (worldwide)

The world is divided into 4 different zones according to the shipping cost to each country. Use the drop down menu below to determine which zone your country is in and then use the table to determine the cost of shipping to your country.

Zone First item Each additional item Shipping Time
Zone 1 $20 4 2-4 business days
Zone 2 $22 4 2-4 business days
Zone 3 $22 4 2-4 business days
Zone 4 $22 4 2-4 business days

 

Return Policy

14-DAY MONEY-BACK GUARANTEE

We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund.

Return Procedure

Please contact our customer support by email through this contact form, by telephone or live chat during our office hours. Our agents are available from 8am – Midnight EST to answer your queries. A member of our support team will give you instructions on how to proceed, based on your specific needs.

  • Notify us of the request to refund or exchange within 14 days from the time of goods receipt.
  • All items (including all parts, accessories) must be returned to us via a courier with tracking #
  • There is no restocking fee whatsoever.